@prefix rdf: . @prefix rdfs: . @prefix owl: . @prefix xsd: . @prefix dcterms: . @prefix schema: . @prefix vann: . @prefix voaf: . @prefix cc: . @prefix foaf: . @prefix vs: . @prefix dcat: . @prefix dpp: . @prefix rma: . # ============================================================================ # Verisav RMA / Ticketing Vocabulary # Return Merchandise Authorization and Service Ticket Management # ============================================================================ a owl:Ontology, voaf:Vocabulary ; rdfs:label "Verisav RMA Vocabulary"@en ; rdfs:label "Vocabulaire RMA Verisav"@fr ; dcterms:title "Verisav RMA / Ticketing Vocabulary"@en ; dcterms:description "Vocabulary for Return Merchandise Authorization (RMA) and service ticket management, standardizing communication between consumers, retailers, and repairers."@en ; dcterms:description "Vocabulaire pour les Autorisations de Retour de Marchandise (RMA) et la gestion de tickets SAV, standardisant la communication entre consommateurs, distributeurs et réparateurs."@fr ; rdfs:comment "Version 1.0.0 (2025-12-28): Initial release. Vocabulary for managing return requests, service tickets, disputes, and resolutions in after-sales service workflows."@en ; rdfs:comment "Version 1.0.0 (2025-12-28): Version initiale. Vocabulaire pour gérer les demandes de retour, tickets SAV, litiges et résolutions dans les workflows de service après-vente."@fr ; # Technical Metadata (VOAF/VANN) vann:preferredNamespacePrefix "rma" ; vann:preferredNamespaceUri "https://ns.verisav.fr/rma#" ; # Versioning & Dates owl:versionInfo "1.0.0" ; dcterms:created "2025-12-16"^^xsd:date ; dcterms:modified "2025-12-28"^^xsd:date ; # Authors & Rights dcterms:creator [ a foaf:Person ; foaf:name "Kévin Boutillier" ; rdfs:seeAlso ; rdfs:seeAlso ; rdfs:seeAlso ] ; dcterms:publisher ; dcterms:license ; cc:license ; dcterms:rights "Copyright © 2025 Verisav SAS. All rights reserved."@en ; dcterms:rights "Copyright © 2025 Verisav SAS. Tous droits réservés."@fr ; # Distributions (formats disponibles) dcat:distribution [ a dcat:Distribution ; dcterms:format "text/turtle" ; dcat:downloadURL ] ; dcat:distribution [ a dcat:Distribution ; dcterms:format "application/ld+json" ; dcat:downloadURL ] ; dcat:distribution [ a dcat:Distribution ; dcterms:format "application/ld+json" ; dcat:accessURL ; dcterms:title "RMA Vocabulary (JSON-LD via API)"@en ] ; dcat:distribution [ a dcat:Distribution ; dcterms:format "application/graphql" ; dcat:accessURL ; dcat:endpointURL ; dcterms:title "Verisav Vocabularies GraphQL API"@en ; dcterms:title "API GraphQL Vocabulaires Verisav"@fr ; dcterms:description "GraphQL API for querying all Verisav vocabularies (DPP, RMA, WTY). Supports introspection, multilingual labels, and real-time vocabulary access."@en ; dcterms:description "API GraphQL pour interroger tous les vocabulaires Verisav (DPP, RMA, WTY). Supporte l'introspection, les labels multilingues et l'accès en temps réel aux vocabulaires."@fr ] ; dcat:distribution [ a dcat:Distribution ; dcterms:format "application/sparql-results+json" ; dcat:accessURL ; dcat:endpointURL ; dcterms:title "Verisav Vocabularies SPARQL Endpoint"@en ; dcterms:title "Endpoint SPARQL Vocabulaires Verisav"@fr ; dcterms:description "Public SPARQL 1.1 endpoint for querying all Verisav vocabularies (DPP, RMA, WTY). GET/POST with query parameter; responses in application/sparql-results+json or application/sparql-results+xml."@en ; dcterms:description "Endpoint SPARQL 1.1 public pour interroger tous les vocabulaires Verisav (DPP, RMA, WTY). GET/POST avec paramètre query ; réponses en application/sparql-results+json ou application/sparql-results+xml."@fr ] ; # API GraphQL endpoint (direct reference) dcat:endpointURL ; dcat:accessURL ; # API SPARQL endpoint (direct reference) dcat:endpointURL ; dcat:accessURL ; rdfs:comment "This vocabulary is accessible via GraphQL API at https://www.verisav.fr/api/graphql and via SPARQL endpoint at https://www.verisav.fr/api/sparql. Use vocabulary(id: \"rma\") for GraphQL, or SPARQL over the combined DPP, RMA, WTY graph."@en ; rdfs:comment "Ce vocabulaire est accessible via l'API GraphQL à https://www.verisav.fr/api/graphql et via l'endpoint SPARQL à https://www.verisav.fr/api/sparql. Utilisez vocabulary(id: \"rma\") pour GraphQL, ou SPARQL sur le graphe combiné DPP, RMA, WTY."@fr ; # API de recherche schema:potentialAction [ a schema:SearchAction ; schema:target ; schema:query-input "required name=query" ] ; # Relations owl:imports ; owl:imports . # ============================================================================ # CLASSES # ============================================================================ rma:ReturnRequest a owl:Class ; rdfs:label "Return Request"@en, "Demande de Retour"@fr ; rdfs:comment "A request for returning a product to a retailer or manufacturer."@en ; rdfs:subClassOf schema:Action ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:Ticket a owl:Class ; rdfs:label "Service Ticket"@en, "Ticket SAV"@fr ; rdfs:comment "A service ticket that tracks customer service interactions and issue resolution."@en ; rdfs:subClassOf schema:Thing ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:Dispute a owl:Class ; rdfs:label "Dispute"@en, "Litige"@fr ; rdfs:comment "A dispute or complaint about a product (e.g., arrived broken, not as described, defective)."@en ; rdfs:subClassOf schema:Complaint ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:Resolution a owl:Class ; rdfs:label "Resolution"@en, "Résolution"@fr ; rdfs:comment "A resolution proposed or applied to a return request or dispute (refund, exchange, store credit, repair)."@en ; rdfs:subClassOf schema:Thing ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:ShippingLabel a owl:Class ; rdfs:label "Shipping Label"@en, "Étiquette d'Expédition"@fr ; rdfs:comment "A shipping label for returning a product, containing carrier and tracking information."@en ; rdfs:subClassOf schema:DigitalDocument ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:Message a owl:Class ; rdfs:label "Message"@en, "Message"@fr ; rdfs:comment "A message in a ticket conversation thread between customer, retailer, or repairer."@en ; rdfs:subClassOf schema:Message ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:Approval a owl:Class ; rdfs:label "Approval"@en, "Approbation"@fr ; rdfs:comment "An approval or authorization for a return request or resolution."@en ; rdfs:subClassOf schema:Action ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:Tracking a owl:Class ; rdfs:label "Package Tracking"@en, "Suivi Colis"@fr ; rdfs:comment "Tracking information for a returned package, including carrier events and status."@en ; rdfs:subClassOf schema:Thing ; rdfs:isDefinedBy ; vs:term_status "stable" . # ============================================================================ # OBJECT PROPERTIES # ============================================================================ # Core Relations rma:hasReturnRequest a owl:ObjectProperty ; rdfs:label "has return request"@en, "a pour demande de retour"@fr ; rdfs:comment "Links a product or ticket to a return request."@en ; rdfs:domain schema:Product, rma:Ticket ; rdfs:range rma:ReturnRequest ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:hasTicket a owl:ObjectProperty ; rdfs:label "has ticket"@en, "a pour ticket"@fr ; rdfs:comment "Links a product or return request to a service ticket."@en ; rdfs:domain schema:Product, rma:ReturnRequest ; rdfs:range rma:Ticket ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:hasDispute a owl:ObjectProperty ; rdfs:label "has dispute"@en, "a pour litige"@fr ; rdfs:comment "Links a return request or ticket to a dispute."@en ; rdfs:domain rma:ReturnRequest, rma:Ticket ; rdfs:range rma:Dispute ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:hasResolution a owl:ObjectProperty ; rdfs:label "has resolution"@en, "a pour résolution"@fr ; rdfs:comment "Links a return request, ticket, or dispute to a resolution."@en ; rdfs:domain rma:ReturnRequest, rma:Ticket, rma:Dispute ; rdfs:range rma:Resolution ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:hasShippingLabel a owl:ObjectProperty ; rdfs:label "has shipping label"@en, "a pour étiquette d'expédition"@fr ; rdfs:comment "Links a return request to a shipping label."@en ; rdfs:domain rma:ReturnRequest ; rdfs:range rma:ShippingLabel ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:hasMessage a owl:ObjectProperty ; rdfs:label "has message"@en, "a pour message"@fr ; rdfs:comment "Links a ticket to messages in the conversation thread."@en ; rdfs:domain rma:Ticket ; rdfs:range rma:Message ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:hasApproval a owl:ObjectProperty ; rdfs:label "has approval"@en, "a pour approbation"@fr ; rdfs:comment "Links a return request or resolution to an approval."@en ; rdfs:domain rma:ReturnRequest, rma:Resolution ; rdfs:range rma:Approval ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:hasTracking a owl:ObjectProperty ; rdfs:label "has tracking"@en, "a pour suivi"@fr ; rdfs:comment "Links a return request or shipping label to tracking information."@en ; rdfs:domain rma:ReturnRequest, rma:ShippingLabel ; rdfs:range rma:Tracking ; rdfs:isDefinedBy ; vs:term_status "stable" . # Relations to DPP and Actors rma:concernsProduct a owl:ObjectProperty ; rdfs:label "concerns product"@en, "concerne le produit"@fr ; rdfs:comment "Links a return request, ticket, or dispute to the product it concerns."@en ; rdfs:domain rma:ReturnRequest, rma:Ticket, rma:Dispute ; rdfs:range schema:Product, dpp:ProductPassport ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:resultsInWorkOrder a owl:ObjectProperty ; rdfs:label "results in work order"@en, "résulte en ordre de travail"@fr ; rdfs:comment "Links a return request or resolution to a work order if repair is needed."@en ; rdfs:domain rma:ReturnRequest, rma:Resolution ; rdfs:range dpp:WorkOrder ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:requestedBy a owl:ObjectProperty ; rdfs:label "requested by"@en, "demandé par"@fr ; rdfs:comment "The person or organization who requested the return or created the ticket."@en ; rdfs:domain rma:ReturnRequest, rma:Ticket ; rdfs:range schema:Person, schema:Organization ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:handledBy a owl:ObjectProperty ; rdfs:label "handled by"@en, "traité par"@fr ; rdfs:comment "The retailer, repairer, or organization handling the return request or ticket."@en ; rdfs:domain rma:ReturnRequest, rma:Ticket ; rdfs:range schema:Organization ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:approvedBy a owl:ObjectProperty ; rdfs:label "approved by"@en, "approuvé par"@fr ; rdfs:comment "The person or organization who approved the return request or resolution."@en ; rdfs:domain rma:Approval ; rdfs:range schema:Person, schema:Organization ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:authoredBy a owl:ObjectProperty ; rdfs:label "authored by"@en, "rédigé par"@fr ; rdfs:comment "The person or organization who authored a message."@en ; rdfs:domain rma:Message ; rdfs:range schema:Person, schema:Organization ; rdfs:isDefinedBy ; vs:term_status "stable" . # ============================================================================ # DATATYPE PROPERTIES # ============================================================================ # ReturnRequest Properties rma:returnRequestNumber a owl:DatatypeProperty ; rdfs:label "return request number"@en, "numéro de demande de retour"@fr ; rdfs:comment "Unique identifier for the return request (RMA number)."@en ; rdfs:domain rma:ReturnRequest ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:returnReason a owl:DatatypeProperty ; rdfs:label "return reason"@en, "raison du retour"@fr ; rdfs:comment "Reason for the return (defective, wrong_item, not_as_described, changed_mind, etc.)."@en ; rdfs:domain rma:ReturnRequest ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:returnRequestDate a owl:DatatypeProperty ; rdfs:label "return request date"@en, "date de demande de retour"@fr ; rdfs:comment "Date when the return request was created."@en ; rdfs:domain rma:ReturnRequest ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:returnRequestStatus a owl:DatatypeProperty ; rdfs:label "return request status"@en, "statut de demande de retour"@fr ; rdfs:comment "Status of the return request (pending, approved, rejected, in_transit, received, processed, completed)."@en ; rdfs:domain rma:ReturnRequest ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:expectedReturnDate a owl:DatatypeProperty ; rdfs:label "expected return date"@en, "date de retour attendue"@fr ; rdfs:comment "Expected date for receiving the returned product."@en ; rdfs:domain rma:ReturnRequest ; rdfs:range xsd:date ; rdfs:isDefinedBy ; vs:term_status "stable" . # Ticket Properties rma:ticketNumber a owl:DatatypeProperty ; rdfs:label "ticket number"@en, "numéro de ticket"@fr ; rdfs:comment "Unique identifier for the service ticket."@en ; rdfs:domain rma:Ticket ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:ticketStatus a owl:DatatypeProperty ; rdfs:label "ticket status"@en, "statut du ticket"@fr ; rdfs:comment "Status of the ticket (open, in_progress, waiting_customer, waiting_vendor, resolved, closed)."@en ; rdfs:domain rma:Ticket ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:ticketPriority a owl:DatatypeProperty ; rdfs:label "ticket priority"@en, "priorité du ticket"@fr ; rdfs:comment "Priority level of the ticket (low, normal, high, urgent)."@en ; rdfs:domain rma:Ticket ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:ticketCreatedDate a owl:DatatypeProperty ; rdfs:label "ticket created date"@en, "date de création du ticket"@fr ; rdfs:comment "Date when the ticket was created."@en ; rdfs:domain rma:Ticket ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:ticketClosedDate a owl:DatatypeProperty ; rdfs:label "ticket closed date"@en, "date de fermeture du ticket"@fr ; rdfs:comment "Date when the ticket was closed."@en ; rdfs:domain rma:Ticket ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . # Dispute Properties rma:disputeType a owl:DatatypeProperty ; rdfs:label "dispute type"@en, "type de litige"@fr ; rdfs:comment "Type of dispute (defective, damaged_shipping, wrong_item, not_as_described, missing_parts, etc.)."@en ; rdfs:domain rma:Dispute ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:disputeDescription a owl:DatatypeProperty ; rdfs:label "dispute description"@en, "description du litige"@fr ; rdfs:comment "Detailed description of the dispute or complaint."@en ; rdfs:domain rma:Dispute ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:disputeDate a owl:DatatypeProperty ; rdfs:label "dispute date"@en, "date du litige"@fr ; rdfs:comment "Date when the dispute was raised."@en ; rdfs:domain rma:Dispute ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . # Resolution Properties rma:resolutionType a owl:DatatypeProperty ; rdfs:label "resolution type"@en, "type de résolution"@fr ; rdfs:comment "Type of resolution (refund, exchange, store_credit, repair, replacement, rejection)."@en ; rdfs:domain rma:Resolution ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:resolutionAmount a owl:DatatypeProperty ; rdfs:label "resolution amount"@en, "montant de résolution"@fr ; rdfs:comment "Amount for refund or store credit resolution."@en ; rdfs:domain rma:Resolution ; rdfs:range xsd:decimal ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:resolutionCurrency a owl:DatatypeProperty ; rdfs:label "resolution currency"@en, "devise de résolution"@fr ; rdfs:comment "Currency code for the resolution amount (ISO 4217)."@en ; rdfs:domain rma:Resolution ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:resolutionDescription a owl:DatatypeProperty ; rdfs:label "resolution description"@en, "description de résolution"@fr ; rdfs:comment "Description of the proposed or applied resolution."@en ; rdfs:domain rma:Resolution ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:resolutionDate a owl:DatatypeProperty ; rdfs:label "resolution date"@en, "date de résolution"@fr ; rdfs:comment "Date when the resolution was proposed or applied."@en ; rdfs:domain rma:Resolution ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:resolutionStatus a owl:DatatypeProperty ; rdfs:label "resolution status"@en, "statut de résolution"@fr ; rdfs:comment "Status of the resolution (proposed, approved, rejected, applied, cancelled)."@en ; rdfs:domain rma:Resolution ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . # ShippingLabel Properties rma:labelUrl a owl:DatatypeProperty ; rdfs:label "label URL"@en, "URL de l'étiquette"@fr ; rdfs:comment "URL or link to download the shipping label."@en ; rdfs:domain rma:ShippingLabel ; rdfs:range xsd:anyURI ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:carrierName a owl:DatatypeProperty ; rdfs:label "carrier name"@en, "nom du transporteur"@fr ; rdfs:comment "Name of the shipping carrier (e.g., DHL, FedEx, UPS, Colissimo)."@en ; rdfs:domain rma:ShippingLabel, rma:Tracking ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:carrierService a owl:DatatypeProperty ; rdfs:label "carrier service"@en, "service transporteur"@fr ; rdfs:comment "Type of carrier service (standard, express, overnight, etc.)."@en ; rdfs:domain rma:ShippingLabel ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:labelCreatedDate a owl:DatatypeProperty ; rdfs:label "label created date"@en, "date de création de l'étiquette"@fr ; rdfs:comment "Date when the shipping label was created."@en ; rdfs:domain rma:ShippingLabel ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:labelExpiryDate a owl:DatatypeProperty ; rdfs:label "label expiry date"@en, "date d'expiration de l'étiquette"@fr ; rdfs:comment "Expiry date of the shipping label."@en ; rdfs:domain rma:ShippingLabel ; rdfs:range xsd:date ; rdfs:isDefinedBy ; vs:term_status "stable" . # Message Properties rma:messageText a owl:DatatypeProperty ; rdfs:label "message text"@en, "texte du message"@fr ; rdfs:comment "Text content of the message."@en ; rdfs:domain rma:Message ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:messageDate a owl:DatatypeProperty ; rdfs:label "message date"@en, "date du message"@fr ; rdfs:comment "Date and time when the message was sent."@en ; rdfs:domain rma:Message ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:messageType a owl:DatatypeProperty ; rdfs:label "message type"@en, "type de message"@fr ; rdfs:comment "Type of message (customer_message, support_response, internal_note, system_notification)."@en ; rdfs:domain rma:Message ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:isInternal a owl:DatatypeProperty ; rdfs:label "is internal"@en, "est interne"@fr ; rdfs:comment "Whether the message is internal (not visible to customer)."@en ; rdfs:domain rma:Message ; rdfs:range xsd:boolean ; rdfs:isDefinedBy ; vs:term_status "stable" . # Approval Properties rma:approvalDate a owl:DatatypeProperty ; rdfs:label "approval date"@en, "date d'approbation"@fr ; rdfs:comment "Date when the approval was given."@en ; rdfs:domain rma:Approval ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:approvalStatus a owl:DatatypeProperty ; rdfs:label "approval status"@en, "statut d'approbation"@fr ; rdfs:comment "Status of the approval (pending, approved, rejected)."@en ; rdfs:domain rma:Approval ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:approvalComment a owl:DatatypeProperty ; rdfs:label "approval comment"@en, "commentaire d'approbation"@fr ; rdfs:comment "Comment associated with the approval or rejection."@en ; rdfs:domain rma:Approval ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . # Tracking Properties rma:trackingNumber a owl:DatatypeProperty ; rdfs:label "tracking number"@en, "numéro de suivi"@fr ; rdfs:comment "Carrier tracking number for the package."@en ; rdfs:domain rma:Tracking ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:trackingUrl a owl:DatatypeProperty ; rdfs:label "tracking URL"@en, "URL de suivi"@fr ; rdfs:comment "URL to track the package on carrier's website."@en ; rdfs:domain rma:Tracking ; rdfs:range xsd:anyURI ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:trackingStatus a owl:DatatypeProperty ; rdfs:label "tracking status"@en, "statut de suivi"@fr ; rdfs:comment "Current tracking status (label_created, in_transit, out_for_delivery, delivered, exception)."@en ; rdfs:domain rma:Tracking ; rdfs:range xsd:string ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:lastTrackingUpdate a owl:DatatypeProperty ; rdfs:label "last tracking update"@en, "dernière mise à jour de suivi"@fr ; rdfs:comment "Date and time of the last tracking update."@en ; rdfs:domain rma:Tracking ; rdfs:range xsd:dateTime ; rdfs:isDefinedBy ; vs:term_status "stable" . rma:estimatedDeliveryDate a owl:DatatypeProperty ; rdfs:label "estimated delivery date"@en, "date de livraison estimée"@fr ; rdfs:comment "Estimated delivery date for the package."@en ; rdfs:domain rma:Tracking ; rdfs:range xsd:date ; rdfs:isDefinedBy ; vs:term_status "stable" .