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Delivery time is the time required for a product or part to be delivered to the customer. It may vary depending on product type, availability, transport and other factors. Delivery times must be clearly communicated to customers and respected. Verisav tracks delivery times in the DPP, enabling informing customers and optimizing order and intervention management. Delivery time is a key factor in customer satisfaction, as it directly impacts purchase and usage experience. It may concern delivery of a new product (upon initial purchase), delivery of a spare part (for a repair), or delivery of a replacement product (under warranty). Delivery time depends on several factors: product or part availability (in stock or to order), chosen transport mode (standard, express, etc.), geographical distance, holidays and peak demand periods, and order processing times. Clear communication of delivery times is essential to manage customer expectations and avoid disappointments. Customers must be informed of delivery time before ordering, and kept informed of their order progress (confirmation, shipment, delivery). Respecting announced deadlines is also crucial to maintain trust and customer satisfaction. The DPP can store all delivery time-related information: order date, expected delivery date, actual delivery date, transport mode, delivery status, etc. Verisav tracks this information in the DPP, enabling real-time customer information, anticipating delays, and optimizing order and intervention management to improve customer satisfaction.