Intervention

An intervention is an after-sales service action performed on a product (repair, maintenance, diagnosis). Each intervention must be documented with the date, type of intervention, technician, parts used and result. Verisav records all interventions in the DPP, creating a complete history that enables tracking product evolution, anticipating maintenance needs and optimizing warranty management. Interventions can be of different types: diagnosis (identification and analysis of a failure), repair (correction of a defect or replacement of a defective part), preventive maintenance (regular maintenance to prevent failures), corrective maintenance (intervention after a failure), software update, or complete product replacement. Each intervention must be carefully documented to ensure traceability, facilitate future interventions, and enable analysis of causes of recurring failures. Documentation of an intervention generally includes: date and time of intervention, type of intervention, technician who performed the intervention, description of problem or action performed, parts used or replaced, tools and equipment used, intervention duration, costs (labor and parts), intervention result, and recommendations for the future. This complete history is essential for several reasons: it enables tracking of product condition evolution over time, identification of recurring problems and their causes, anticipation of future maintenance needs, optimization of maintenance strategies, and effective warranty management by justifying repairs performed. The DPP stores all this information in a centralized and accessible manner, enabling all stakeholders (consumers, retailers, manufacturers, technicians) to access the complete intervention history. Verisav automates intervention documentation by automatically recording all information in the DPP, thus facilitating complete traceability and data analysis to optimize after-sales service.