Warranty

Warranty is a contractual commitment by the manufacturer or seller to repair or replace a defective product for a specified period. It can be legal (legal guarantee of conformity) or commercial (commercial warranty). Verisav enables automatic warranty activation upon purchase via QR Code scanning, generates digital warranty certificates, tracks their validity and manages warranty claims in an automated manner. The legal guarantee of conformity is a legal obligation in France and Europe that automatically applies to all products sold. It lasts two years from product delivery and covers conformity defects, i.e., defects that existed at the time of sale. Commercial warranty, on the other hand, is an additional warranty voluntarily offered by the manufacturer or seller, often longer than the legal warranty and may include additional services such as preventive maintenance. Effective warranty management is essential for companies, as it directly impacts customer satisfaction, after-sales service costs and brand reputation. Warranties must be activated quickly after purchase, tracked throughout their validity, and claims must be processed within legal deadlines. The DPP enables all warranty information to be stored in a centralized and accessible manner, facilitating validity verification and claims management. Verisav automates the entire warranty management process, from automatic activation upon purchase to digital certificate generation, through validity tracking and claims management, thereby reducing administrative costs and improving customer experience.