Refund

A refund is the return of money to the customer following a return, exchange or cancellation. Refunds may be partial or total depending on warranty or return conditions. Refunds must be documented in the DPP to ensure financial traceability and regulatory compliance. Verisav manages refunds by recording information on the amount, reason and status of the refund in the DPP. Refunds are a common solution in after-sales service, particularly under the legal guarantee of conformity which enables consumers to request refund of purchase price if the product has a conformity defect and repair or replacement are not possible or have been refused. Refunds may also be made under the right of withdrawal (14 days for distance sales in Europe), or following order cancellation, or under a retailer's commercial policy. The refund process must comply with legal deadlines: generally 14 days for refund under right of withdrawal, and reasonable deadlines for refunds under warranty. Documentation of refunds is essential for several reasons: it enables financial and accounting traceability, compliance with legal and tax obligations, effective customer relationship management, and analysis of refund causes to improve product quality or customer experience. The DPP can store all refund-related information: request date, refund reason, refunded amount (partial or total), refund method (transfer, check, card refund), refund status, execution date, etc. Verisav automates refund management by recording all this information in the DPP, generating necessary documents (credit notes, refund receipts), and ensuring complete traceability of financial operations, thus facilitating accounting and regulatory compliance.