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A warranty claim is a consumer request to exercise warranty rights on a defective product. It may concern repair, replacement or refund depending on warranty conditions. Claims must be documented and tracked. Verisav manages warranty claims by recording the request, verifying warranty validity, tracking processing and documenting the result in the DPP. A warranty claim is the process by which a consumer requests application of their warranty rights when a product has a conformity defect. The claim process generally includes several steps: defect reporting by the consumer, warranty validity verification (checking that warranty is still valid, that defect is covered, etc.), defect evaluation (diagnosis, inspection), decision on solution to apply (repair, replacement, or refund), solution execution, and result documentation. Effective warranty claim management is essential for several reasons: it ensures compliance with legal and contractual obligations, improves customer satisfaction, enables analysis of failure causes to improve product quality, and optimizes warranty costs. The DPP can store all warranty claim-related information: claim date, defect description, claim type (repair, replacement, refund), claim status, result (repair performed, product replaced, refund made), costs, etc. This documentation creates a complete history that facilitates trend analysis, identification of recurring problems, and optimization of warranty management. Verisav automates warranty claim management by recording all requests in the DPP, automatically verifying warranty validity, tracking processing in real time, and documenting all results, thus facilitating effective and regulatory-compliant management.