Diagnosis

Diagnosis is the step of identifying and analyzing a product failure or malfunction. It enables determining the cause of the problem, affected components and necessary corrective actions. Good diagnosis is essential for effective and rapid repair. Verisav facilitates diagnosis by providing access to product history in the DPP, technical manuals and knowledge bases, enabling technicians to quickly identify problems and propose appropriate solutions. Diagnosis is a crucial step in the repair process, as a poor diagnosis can lead to unnecessary repairs, additional costs, and customer dissatisfaction. Good diagnosis requires a rigorous method: observation of symptoms, analysis of product history, tests and measurements, identification of root cause, and proposal of solutions. Diagnosis can be performed remotely (by phone, chat, or remote diagnostic tools) or on-site (by a technician who travels). Modern diagnostic tools can include diagnostic software, measuring instruments, technical knowledge bases, and decision support systems. Complete product history in the DPP is a major asset for diagnosis, as it enables knowledge of previous interventions, recurring failures, parts already replaced, and modifications made to the product. This information often enables quick identification of the cause of a recurring failure or one related to a previous intervention. Verisav facilitates diagnosis by centralizing all useful information in the DPP: complete intervention history, technical manuals, assembly diagrams, knowledge bases on common failures, and interactive diagnostic tools. This centralization enables technicians to quickly access all necessary information and improves diagnosis quality and speed.