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Average repair time is the average duration needed to complete a full product repair, calculated across all repairs performed. This time includes all stages: receipt, diagnosis, parts ordering, repair, testing and shipping. Average repair time varies by product type, failure complexity and parts availability. Verisav calculates and displays average repair time for each product type, enabling customers to have a realistic estimate and businesses to optimize their repair processes. Average repair time is a key performance indicator that enables evaluating after-sales service efficiency and managing customer expectations. It is calculated by averaging all repair times performed for a given product type, over a given period. This time includes all stages of the repair process: product receipt (processing and recording time), diagnosis (time needed to identify the failure), parts ordering (if spare parts are needed, including delivery time), actual repair (disassembly time, parts replacement, reassembly), testing (verification that repair works), and shipping (preparation and sending of repaired product). Average repair time varies considerably depending on several factors: product type (a smartphone can be repaired in a few hours, while a washing machine may require several days), failure complexity (a simple failure can be repaired quickly, while a complex failure may require more time), spare parts availability (if parts are in stock, time is reduced, otherwise delivery must be awaited), and technician skills (an experienced technician can repair faster). Knowing average repair time enables customers to have a realistic estimate of repair time, and businesses to identify improvement points to optimize their processes. Verisav calculates and displays average repair time for each product type, based on actual repair history, thus enabling customers to have a reliable estimate and businesses to optimize their repair processes.