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Repair time is the time required to complete a full repair of a product. It may vary depending on failure complexity, parts availability and technician skills. Repair times must be communicated to customers and respected. Verisav tracks repair times in the DPP, enabling informing customers, optimizing intervention scheduling and improving customer satisfaction. Repair time is a key factor in customer satisfaction, as it directly impacts usage experience and product availability. It generally includes several phases: diagnosis (failure identification), parts ordering if necessary (delivery time), actual repair (disassembly, parts replacement, reassembly, tests), and return to customer. Total time can vary considerably depending on several factors: failure complexity (a simple failure can be repaired in a few hours, while a complex failure may require several days), spare parts availability (if parts are in stock, time is reduced, otherwise delivery must be awaited), technician skills (an experienced technician can repair faster), and repairer workload (peak demand periods). Clear communication of repair times is essential to manage customer expectations. Customers must be informed of estimated time before repair begins, and kept informed of repair progress (diagnosis completed, parts ordered, repair in progress, tests in progress, ready for pickup). Respecting announced deadlines is also crucial to maintain trust and customer satisfaction. The DPP can store all repair time-related information: product receipt date, repair start date, estimated time, expected completion date, actual completion date, time spent per phase, etc. Verisav tracks this information in the DPP, enabling real-time customer information, anticipating delays, and optimizing intervention scheduling to improve customer satisfaction and productivity.